Forum GLPI-Project

vlad25

Member

Registered: 2008-09-18

Posts: 30

Auto ticket assignment from Group to Tech

GLPI: 0.71.5 + Ubuntu 8.04 + Apache + MySQL

I have created a group: VIP
Added 10 users to that group.

Created a business rule: If ticket comes from VIP group it is automatically assigned to Technician.
Rule does not seem to work.

However, if i create business rule: If ticket comes from user (John.Doe) it is automatically assigned to Technician; Than, this rule works.

What am i doing wrong?

P.S.
I searched forum prior to entering this post, and found several posts on this topic, with no solution yet.
Has this feature been developed?

Thanks!

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Auto ticket assignment from Group to Tech

Is your ticket requester have the group VIP set ?

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

vlad25

Member

Registered: 2008-09-18

Posts: 30

Re: Auto ticket assignment from Group to Tech

Sorry for the late response.

Yes, user is associated to a group: VIP

chris g

Member

From: Kent, UK

Registered: 2008-02-21

Posts: 85

Re: Auto ticket assignment from Group to Tech

I had a look into this a while back ( http://www.glpi-project.org/forum/viewt … ?id=10739) and to the best of my knowledge assignment of rules based on the _user_ is not yet possible - it has to be based on the _equipment_.  I've not actually tried it with equipment as it's not really something that we've needed here, but I assume that it works.

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GLPI 0.78.1 ... but planning to upgrade soon!

noliveira

Member

Registered: 2009-04-14

Posts: 38

Re: Auto ticket assignment from Group to Tech

If you test the rule it works good?