Forum GLPI-Project

clutgendorff

Member

Registered: 2008-07-16

Posts: 22

Looking for a plug-in/functionality

I'm looking for a plug-in that make is possible to do a request for something.

Example: I this company some manager can do a request for a new computer, some software or a hardware upgrade.

We can see the request as a ticket and do the order. Is there something for GLPI? Or mayby, where is some information when we will make it by our self, but give it as input for a new plug-in?

Thank

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Looking for a plug-in/functionality

If you want to make a new plugin by yoursef, install "example" plugin and read the documentation for the developpers https://dev.indepnet.net/plugins

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

7andY

Member

From: Gloucester, UK

Registered: 2008-03-20

Posts: 29

Re: Looking for a plug-in/functionality

I do this by having two emails for the Helpdesk. One is ITSUPPORT and the other is ITPURCHASE. In my Mail system I use aliases to point both addresses at the GLPI email collector. They then appear in the helpdesk queue where I assign purchasing requests to the appropriate person. (I hope to further automate this using the Rules-based system.)

I then create an entry in the Orders plug-in and process it through there. It would be useful if this could be automated, but as order numbers are manageable, it's good enough for me!

You can also give users direct access to the Orders plug-in on the user's GLPI Help-desk page if you want.

Andy E.

Last edited by 7andY (2009-03-19 11:33:23)