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When a user logs a ticket or a tech logs a ticket for a user through the web interface, the list of items they can log tickets to defaults to "my devices." When a user submits a ticket via the email gateway, the item of the ticket defaults to "general." When the tech tries to assign it to a specific piece of software or device of the requestor, all devices are shown instead of only the requestors items. How can i make it default to "my items?"
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