Forum GLPI-Project

kpcomp

Member

Registered: 2008-07-12

Posts: 57

Mailgate: assign entity by user?

Hello,

is it possible for mailgate created tickets to assign entity by user
assigned entity?

- we have set 1 incoming mail such as support@domain.tld
- users are created under entities and subentities with their email

When email arrives by mailgate it is correctly assigned to user
but does not change assigned entity.

Solution with multiple incoming email addresses and mailgates
is not good for us.

New 0.72 RC1 works great for helpdesk part where we could change
user & entity. Another possible solution for us is to have quick way to
change entity of ticket. Standard transfer is too slow for this job.

Any idea?

Pavel Kloud
KP Comp s.r.o.

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Mailgate: assign entity by user?

hello
it's not possible right now
currently, you need one mailgate by entity

kpcomp

Member

Registered: 2008-07-12

Posts: 57

Re: Mailgate: assign entity by user?

Hello, thank you for quick reply.

Is something like this included for further development?
Or some rules engine for incoming requests by mailgate?

Regards,
Pavel Kloud
KP Comp s.r.o.