You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
#1 2008-11-07 15:01:18
- flo95
- Member
- Registered: 2008-10-30
- Posts: 5
Ajout de contrat impossible
Bonjour à tous,
Je cherche depuis quelques jours à ajouter de nouveaux contrats en passant par "gestion > contrat > ajouter un contrat", je rempli les champs concernés, mais quand je clique sur "ajouter" aucun traitement ne suit derrière, le contrat ne s'ajoute pas, je reviens au formulaire vierge que j'ai rempli juste auparavant (aucun texte habituel de type "le contrat xxxx à été rajouté avec succès" n'apparaît). Lorsque j'effectue une recherche sur le contrat que je viens de "créer" il n'existe effectivement pas.
Quelqu'un aurait peu être une petite idée sur la question ?
Merci d'avance 
Offline
#2 2008-11-07 15:07:27
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Ajout de contrat impossible
passez en mode debug avec trace dans les fichiers pour pouvoir nous donner plus d'informations
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
Offline
#3 2008-11-18 12:09:34
- flo95
- Member
- Registered: 2008-10-30
- Posts: 5
Re: Ajout de contrat impossible
Désolé pour le temps de réponse, je viens de passer en mode débug avec trace dans les fichiers voila ce qu'il me resort :
SQL REQUEST : 11 Queries took 0.018s
N° Queries Time Errors
1 SHOW COLUMNS
FROM glpi_contracts 0.002
2 SHOW COLUMNS
FROM glpi_contracts 0.002
3 SHOW COLUMNS
FROM glpi_contracts 0.002
4 SHOW COLUMNS
FROM glpi_contracts 0.002
5 SELECT count(*) AS cpt
FROM glpi_dropdown_contract_type 0.000
6 SELECT *
FROM glpi_dropdown_contract_type
WHERE 1 AND ID NOT IN (-1)
ORDER BY name 0.000
7 SELECT *
FROM glpi_dropdown_contract_type
WHERE ID = '-1' 0.000
8 SELECT count(*) AS cpt
FROM glpi_entities
WHERE ( 1 ) 0.000
9 SELECT *
FROM glpi_entities
WHERE 1
ORDER BY completename 0.000
10 SELECT *
FROM glpi_entities
WHERE (ID = '-1') 0.000
11 SELECT COUNT( DISTINCT glpi_users.ID ) AS CPT
FROM glpi_users
LEFT JOIN glpi_users_profiles ON (glpi_users.ID = glpi_users_profiles.FK_users)
WHERE glpi_users.ID > '1' AND ( glpi_users_profiles.FK_entities = '0' ) AND glpi_users.deleted='0' AND glpi_users.active='1' 0.010
POST VARIABLE
KEY => VALUE
searchText => *
value => -1
table => glpi_dropdown_contract_type
myname => contract_type
limit => 50
comments => 1
rand => 1060626464
entity_restrict => -1
update_item =>
used =>
GET VARIABLE
KEY => VALUE
ID => -1
SESSION VARIABLE
KEY => VALUE
glpi_currenttime => 2008-11-18 11:04:38
glpiID => 1083
glpiname => nom
glpirealname => NOM
glpifirstname => Prénom
glpilanguage => fr_FR
glpidefault_entity => 0
glpitracking_order => 0
glpiauthorisation => 1
glpiextauth => 1
glpiauth_method => 4
glpisearchcount => KEY => VALUE
10 => 1
glpisearchcount2 => KEY => VALUE
10 => 0
glpiroot =>
glpilist_limit => 15
glpicrontimer => 1227002679
glpi_plugin_alerting_installed => 1
glpiprofiles => KEY => VALUE
1 => KEY => VALUE
ID => 1
name => Utilisateur
interface => helpdesk
is_default => 1
faq => r
reservation_helpdesk => 0
create_ticket => 1
comment_ticket => 1
observe_ticket => 1
password_update => 1
helpdesk_hardware => 1
helpdesk_hardware_type => 8388674
show_group_ticket => 0
show_group_hardware => 0
entities => KEY => VALUE
5975 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 0
9576 => KEY => VALUE
ID => 2
name => SOLUCOM
completename => SOLUCOM
recursive => 0
9575 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 0
2 => KEY => VALUE
ID => 2
name => Support informatique
interface => central
is_default => 0
computer => w
monitor =>
software => w
networking => w
printer => w
peripheral => w
cartridge =>
consumable => w
phone => w
notes => w
contact_enterprise => w
document => w
contract_infocom => w
knowbase => w
faq => w
reservation_helpdesk => 1
reservation_central => w
reports => r
ocsng =>
view_ocsng => r
sync_ocsng =>
dropdown => w
entity_dropdown => w
device => w
typedoc => w
link => w
config => w
rule_tracking => w
rule_ocs => w
rule_ldap => w
rule_softwarecategories => w
search_config => w
search_config_global => w
check_update => r
profile => r
user => w
user_auth_method => w
group => w
entity => r
transfer => w
logs => r
reminder_public => w
bookmark_public => w
backup => w
create_ticket => 1
delete_ticket => 1
comment_ticket => 1
comment_all_ticket => 1
update_ticket => 1
own_ticket => 1
steal_ticket => 1
assign_ticket => 1
show_all_ticket => 1
show_assign_ticket => 1
show_full_ticket => 1
observe_ticket => 1
update_followups => 1
show_planning => 1
show_group_planning => 1
show_all_planning => 1
statistic => 1
password_update => 1
helpdesk_hardware => 3
helpdesk_hardware_type => 8388674
show_group_ticket => 0
show_group_hardware => 0
rule_dictionnary_software => w
rule_dictionnary_dropdown => w
entities => KEY => VALUE
6092 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 1
glpiactiveprofile => KEY => VALUE
ID => 2
name => Support informatique
interface => central
is_default => 0
computer => w
monitor =>
software => w
networking => w
printer => w
peripheral => w
cartridge =>
consumable => w
phone => w
notes => w
contact_enterprise => w
document => w
contract_infocom => w
knowbase => w
faq => w
reservation_helpdesk => 1
reservation_central => w
reports => r
ocsng =>
view_ocsng => r
sync_ocsng =>
dropdown => w
entity_dropdown => w
device => w
typedoc => w
link => w
config => w
rule_tracking => w
rule_ocs => w
rule_ldap => w
rule_softwarecategories => w
search_config => w
search_config_global => w
check_update => r
profile => r
user => w
user_auth_method => w
group => w
entity => r
transfer => w
logs => r
reminder_public => w
bookmark_public => w
backup => w
create_ticket => 1
delete_ticket => 1
comment_ticket => 1
comment_all_ticket => 1
update_ticket => 1
own_ticket => 1
steal_ticket => 1
assign_ticket => 1
show_all_ticket => 1
show_assign_ticket => 1
show_full_ticket => 1
observe_ticket => 1
update_followups => 1
show_planning => 1
show_group_planning => 1
show_all_planning => 1
statistic => 1
password_update => 1
helpdesk_hardware => 3
helpdesk_hardware_type => 8388674
show_group_ticket => 0
show_group_hardware => 0
rule_dictionnary_software => w
rule_dictionnary_dropdown => w
entities => KEY => VALUE
6092 => KEY => VALUE
ID => 0
name =>
completename =>
recursive => 1
glpi_entities_tree => KEY => VALUE
0 => KEY => VALUE
0 => KEY => VALUE
name => Groupe Solucom
tree => KEY => VALUE
3 => KEY => VALUE
name => ARCOME
tree =>
10 => KEY => VALUE
name => COSMOSBAYVECTIS
tree =>
4 => KEY => VALUE
name => DREAMSOFT
tree =>
8 => KEY => VALUE
name => IDESYS
tree =>
5 => KEY => VALUE
name => KLC
tree =>
6 => KEY => VALUE
name => NEW'ARCH
tree =>
2 => KEY => VALUE
name => SOLUCOM
tree =>
7 => KEY => VALUE
name => VISTALI
tree =>
glpiactiveentities => KEY => VALUE
0 => 0
3 => 3
10 => 10
4 => 4
8 => 8
5 => 5
6 => 6
2 => 2
7 => 7
glpi_entities_ancestors => KEY => VALUE
0 =>
glpiactive_entity => 0
glpiactive_entity_name => Groupe Solucom (arborescence)
glpiactive_entity_shortname => Groupe Solucom (arborescence)
glpishowallentities => 1
glpigroups =>
glpi_plugins => KEY => VALUE
0 => alerting
MESSAGE_AFTER_REDIRECT =>
glpi_multientitiesmode => 1
glpi_viewcentral => my
glpi_configgen => 1
glpisearch => KEY => VALUE
10 => KEY => VALUE
start => 0
order => ASC
deleted => 0
distinct => N
link =>
field => KEY => VALUE
0 => view
contains => KEY => VALUE
0 =>
link2 =>
field2 => KEY => VALUE
0 => view
contains2 => KEY => VALUE
0 =>
type2 =>
sort => 1
glpimassiveactionselected =>
glpi_onglet => 1
J'ai peu être oublié quelque chose, n'hésitez pas à me le signaler (ce n'est pas moi qui est mis en place cette solution GLPI donc je ne sais pas exactement comment ça marche).
Merci d'avance
Offline
#4 2008-11-18 20:29:46
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Ajout de contrat impossible
Il faudrait que vous fassiez une création de contrat et vous vous adressiez le résulat du debug qui apparait juste après la tentative de création.
Les traces que vous indiquez semblent correspondre à une recherche de contrat.
Merci de préciser égalment votre navigateur (IE6, IE7, FireFox...)
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
#5 2008-11-18 21:15:50
- remi
- GLPI-DEV
- From: Champagne
- Registered: 2007-04-28
- Posts: 7,127
- Website
Re: Ajout de contrat impossible
les traces (fichiers php-error.log et sql-errors.log) seraient aussi très utiles....
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
#6 2008-11-20 17:41:34
- flo95
- Member
- Registered: 2008-10-30
- Posts: 5
Re: Ajout de contrat impossible
Voici la trace sql-errors.log :
***
SQL: INSERT INTO glpi_event_log VALUES (NULL, \'\', \'contracts\', \'2008-11-20 16:25:54\', \'financial\', \'4\', \'putzola ajout de l\\\'item 06.\')
Error: Incorrect integer value: '' for column 'item' at row 1
Backtrace :
E:\ApplicationOSI\Source\inc\log.function.php:347 DBmysql->query()
E:\ApplicationOSI\Source\front\contract.form.php:50 logEvent()
E:\ApplicationOSI\Source\front\contract.form.php
Il semblerait que le champs Item pose problème.
Ma version de IE est la 7.
Offline
#7 2008-11-20 17:58:29
- wawa
- GLPI-DEV
- From: Montpellier / France
- Registered: 2006-07-03
- Posts: 6,019
- Website
Re: Ajout de contrat impossible
bonsoir,
pouvez vous nous préciser la version exacte de glpi que vous utilisez ?
Offline
#8 2008-11-24 13:16:03
- flo95
- Member
- Registered: 2008-10-30
- Posts: 5
Re: Ajout de contrat impossible
La version du GLPI est la 0.71
Offline
#9 2008-11-24 20:00:50
- MoYo
- GLPI - Lead
- From: Poitiers
- Registered: 2004-09-13
- Posts: 14,513
- Website
Re: Ajout de contrat impossible
l'ajout à planter.
Vous n'avez pas d'autres erreurs avant ?
MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI : Support Contribute References Freshmeat
Offline
#10 2008-11-28 17:27:17
- flo95
- Member
- Registered: 2008-10-30
- Posts: 5
Re: Ajout de contrat impossible
Non aucune autre erreur, je n'ai même pas de message d'erreur, quand je clique sur "ajouter" c'est tout simplement comme si j'actualisais la page. Je pense qu'il n'y pas de traitement qui s'effectue derrière.
Offline
#11 2008-11-28 19:35:32
- JMD
- GLPI - Lead
- Registered: 2004-09-13
- Posts: 9,180
- Website
Re: Ajout de contrat impossible
Pourquoi ne pas commencer par là ....
http://glpi-project.org/forum/viewtopic.php?id=128
Avoir la version de GLPI au bout du 8ème post , c'est bien peu efficace.
JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au projet GLPI : Soutenir
Offline
Pages: 1