Forum GLPI-Project

Taras_

Member

From: Russia

Registered: 2006-04-25

Posts: 57

Website

Error in mail message body encoding to utf-8 (solution)

Here is discussion:
http://glpi-project.org/forum/viewtopic.php?id=11348
and here
http://glpi-project.org/forum/viewtopic.php?id=10054

mailgate.class.php has at least one bug related to encoding message body to utf-8 when building ticket.
this->charset may be initialized only in decodeMimeString() which called AFTER encoding body.
Simple solution is placing call to decodeMimeString() BEFORE body encoding.

// Now decodeMimeString() call is here
                $head['subject']=$this->decodeMimeString($head['subject']);

// This condition was never met
                if (!empty($this->charset)&&function_exists('mb_convert_encoding')){
                        $body=mb_convert_encoding($body, 'utf-8',$this->charset);
                }

                if (!seems_utf8($body)){
                        $tkt['contents']= utf8_encode($body);
                }else{
                        $tkt['contents']= $body;
                }
                // Add message from getAttached
                if ($this->addtobody) {
                        $tkt['contents'] .= $this->addtobody;
                }
// decodeMimeString() call was here

Hope, it change will be made in both stable and unstable (both are affected as i understand).

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Multiple GLPI instances. Thanks to developers!

sloze

Member

Registered: 2008-10-23

Posts: 1

Re: Error in mail message body encoding to utf-8 (solution)

Bonjour,

J'ai exactement le même problème, comment corriger cela ?

D'avance merci.

Hi,

I've exactly the same problem, How to fix this bug ?

Best regards.

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Error in mail message body encoding to utf-8 (solution)

Taras_ donne une solution. testez là et dites nous si cela fonctionne chez vous.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Error in mail message body encoding to utf-8 (solution)

added : https://dev.indepnet.net/glpi/changeset/7448

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat