Forum GLPI-Project

rstolz

Member

Registered: 2007-12-10

Posts: 16

helpdesk.html

I just loaded GLPI and it looks like helpdesk.html did not come with the package. Using 0.68.3. Can anyone help with this?

Thanks!

rstolz

Member

Registered: 2007-12-10

Posts: 16

Re: helpdesk.html

Sorry for the confusion, but I finally found the helpdesk.html file.  Is there anyway to allow a user to enter an email address when they submit a ticket?

Thanks!

diabolka

Member

Registered: 2008-07-08

Posts: 13

Re: helpdesk.html

Has anyone come up with a solution?  I don't want to add all users to the GLPI but want them to open a ticket request.  If there is a way to add an email address or name to the helpdesk.html form that would populate in the ticket somehow, that would be awesome.  Suggestions?

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: helpdesk.html

Just add input text  and concatenate them in the content of the ticket

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

diabolka

Member

Registered: 2008-07-08

Posts: 13

Re: helpdesk.html

I'm not sure if I am doing it right since it isn't showing up in the trouble ticket description ...

<script>
      function concatAndDisplay() {
         var tname = document.getElementById("tName").value;
         var temail = document.getElementById("tEmail").value;
         var tcontents = document.getElementById("tContents").value;
         var contents = tname + '\n' + temail + '\n' + tcontents;
         document.getElementById("Contents").value = contents;
      }
</script>

So in the helpdesk.html, I'd just change contents to tcontents?

<textarea id="tcontents"> </textarea>

<input type="hidden" name="contents">

Sorry for so many questions, but I am quite confused... since if I do this, it errors out with No Description and I have to go back.  So, definitely confused.

Last edited by diabolka (2008-07-10 06:32:44)

benzm

Member

Registered: 2009-04-04

Posts: 5

Re: helpdesk.html

Hello - am new and learning how I need to speak french - time to refresh. However is there an existing helpdesk.html that is in english - the rest of the install went well with english, but for some reason when I go to the HTML it is au français - I can get it translated, but wanted to know if there is something I am missing?

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A culture is only as great as its dreams and its dreams are dreamed by artists.

benzm

Member

Registered: 2009-04-04

Posts: 5

Re: helpdesk.html

this is now resolved as I just translated thanks to google and common sense.  But now as I test, I run into a "No category in your ticket, please retry" error with no means to handle or fill the category - please assist .

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A culture is only as great as its dreams and its dreams are dreamed by artists.