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#1 2008-06-16 10:35:37
- Kristaps
- Member
- Registered: 2008-06-16
- Posts: 1
adding helpdesk ticket via e-mail
Hi, I'am from Latvia and currently testing GLPI for my company. Everything works fine, only question I have and which i can't find anywhere else is, is it possible to add new helpdesk ticket by sending e-mail? If yes, then how can I do that and is it possible to assign new ticket depending on e-mail's subject?
Thank you.
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#2 2008-06-16 10:54:12
- IronTUX
- Member
- From: Strasbourg
- Registered: 2005-09-30
- Posts: 837
Re: adding helpdesk ticket via e-mail
To add new helpdesk ticket by sending e-mail you must activate mail gateways on the setup.
Cus Habitat (Strasbourg)
Operating system: Linux 2.6.32-431.3.1.el6.x86_64
Prod : GLPI 0.84.5 / PHP 5.4.23 / MySQL: 5.5.35
Plugin : Behaviors 0.84, fusioninventory 0.84+3.5, Monitoring 0.84+1.0, Webservices 1.4, Timelinticket 0.84+1.2
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