Forum GLPI-Project

dagar

Member

Registered: 2006-12-11

Posts: 82

Categories?

How do you all setup your categories for tickets?  I have found that mine are getting to be a mess and want to reorganize them to make more sense and move old tickets over to the new categories.
I had thought to reorganize it to be:

Issue/Problem
   Hardware
   Software
Employee Change:
   Add
   Delete
   Change
Request:
   Reports
   Program Change
   Other

I had tried to really fine tune this and got really specific in the past and ended up with overlap. 
Ideas?