Slowness, and "There was an error sending this mail!"

bfrancom@gmail.com · 2007-12-21 00:46:09

One of the devs set me straight that I needed to post a new thread, so here goes:

I'm Running GLPI 0.68.3-2 on OpenSuse 10.2, PHP 5.2.0, MySQL 5.0.26. I've turned acpi=off, and turned off powersaved.

I've run in debug mode, and found there is an e-mail problem. This isn't a problem on the server accepting the e-mail though, it just seems to be GLPI trying to send e-mail. I've found that after the mail fails sending, it can then establish a connection and works properly, but only for a limited time. After leaving the screen for a while and coming back (to the same session) to modify or post, the e-mail problem happens again. It's like a thread is asleep and won't wake up. When it finally does, it works fine. It then goes back to sleep and happens all over again.

Your assistance is appreciated.

Here is the error:

SMTP -> FROM SERVER: SMTP -> FROM SERVER: SMTP -> ERROR: EHLO not accepted from server: SMTP -> FROM SERVER: SMTP -> ERROR: HELO not accepted from server: SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready " SMTP -> get_lines(): $data is "220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready " SMTP -> FROM SERVER: 220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready SMTP -> ERROR: MAIL not accepted from server: 220 companydomain.com GroupWise Internet Agent 7.0.2 HP Copyright (c) 1993-2007 Novell, Inc. All rights reserved. Ready SMTP -> get_lines(): $data was "" SMTP -> get_lines(): $str is "250-companydomain.com " SMTP -> get_lines(): $data is "250-companydomain.com " SMTP -> get_lines(): $data was "250-companydomain.com " SMTP -> get_lines(): $str is "250-AUTH LOGIN " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN " SMTP -> get_lines(): $data was "250-companydomain.com 250-AUTH LOGIN " SMTP -> get_lines(): $str is "250-8BITMIME " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME " SMTP -> get_lines(): $data was "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME " SMTP -> get_lines(): $str is "250-SIZE " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE " SMTP -> get_lines(): $data was "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE " SMTP -> get_lines(): $str is "250 DSN " SMTP -> get_lines(): $data is "250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE 250 DSN " SMTP -> FROM SERVER: 250-companydomain.com 250-AUTH LOGIN 250-8BITMIME 250-SIZE 250 DSN

MoYo · 2007-12-21 01:04:16

not a server prblem ?

seeing such a log do not seems to be :
ERROR: MAIL not accepted from server:

bfrancom@gmail.com · 2007-12-21 01:31:33

Well, I should say our 'e-mail' server doesn't have a problem accepting mail via SMTP. It seems to be on the GLPI box where it hangs when trying to talk to the SMTP server. Our e-mail server and GLPI server are separate.

MoYo · 2007-12-21 02:08:08

may check on sender emails or anything else.

bfrancom@gmail.com · 2008-01-08 01:49:45

I checked the sender settings, and things look fine. I've updated to the latest stable version 0.70, and intermittently am having the same types of errors:
Error in sending the email
SMTP Error: Data not accepted.

Please advise.

Last edited by bfrancom@gmail.com (2008-01-08 01:52:55)

MoYo · 2008-01-08 12:12:11

try to see in log of your email server

masterstyle · 2008-01-31 12:59:45

i've the same problem! have you resolve it?

bye!

yvesdm · 2008-01-31 14:07:38

masterstyle wrote:

i've the same problem! have you resolve it?
bye!

I had the same problem b4 and solved it this way.
I installed a local mailserver on the machine running glpi and let mail relay to our smtp server.
So glpi mails first get delivered localy and postfix takes care of the relay to the real smtp server.

Kind regards
Y

masterstyle · 2008-02-01 11:05:45

I've this message:

SMTP -> FROM SERVER: 220 Mail server of XXXX SMTP -> FROM SERVER: 250-mailgw.domain.local 250-PIPELINING 250-SIZE 10000000 250-ETRN 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 DSN SMTP -> FROM SERVER: 250 2.1.0 Ok SMTP -> FROM SERVER: 250 2.1.5 Ok SMTP -> FROM SERVER: 354 End data with .

bye!

bfrancom@gmail.com · 2008-04-04 22:02:44

After backing up GLPI database, and installing (fresh) OpenSUSE 10.3, restored to newest version of GLPI=no more problems!..

Last edited by bfrancom@gmail.com (2008-04-04 22:03:36)

JMD · 2008-04-05 01:10:36

Ok i close

Forum GLPI-Project

Announcement

#1 2007-12-21 00:46:09

Slowness, and "There was an error sending this mail!"

#2 2007-12-21 01:04:16

Re: Slowness, and "There was an error sending this mail!"

#3 2007-12-21 01:31:33

Re: Slowness, and "There was an error sending this mail!"

#4 2007-12-21 02:08:08

Re: Slowness, and "There was an error sending this mail!"

#5 2008-01-08 01:49:45

Re: Slowness, and "There was an error sending this mail!"

#6 2008-01-08 12:12:11

Re: Slowness, and "There was an error sending this mail!"

#7 2008-01-31 12:59:45

Re: Slowness, and "There was an error sending this mail!"

#8 2008-01-31 14:07:38

Re: Slowness, and "There was an error sending this mail!"

#9 2008-02-01 11:05:45

Re: Slowness, and "There was an error sending this mail!"

#10 2008-04-04 22:02:44

Re: Slowness, and "There was an error sending this mail!"

#11 2008-04-05 01:10:36

Re: Slowness, and "There was an error sending this mail!"

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