Forum GLPI-Project

7andY

Member

From: Gloucester, UK

Registered: 2008-03-20

Posts: 29

Assign computer in helpdesk.

I am testing GLPI, and so far it fulfills all my needs!..

I am now testing the email ticket submission. I have a testing ticket imported successfully, but I cannot find how to assign this ticket to a particular computer.

Any advice, please??

Cheers,  Andy E.

7andY

Member

From: Gloucester, UK

Registered: 2008-03-20

Posts: 29

Re: Assign computer in helpdesk.

Replying to myself here! GLPI has imported some more computers from OCSNG. These computers appear in a drop down box now. These computers are assigned Entity 'Root Entity'. If I mark other computers as 'Root Entity', they also appear in this drop down list. How do I get all my other computers assigned to other Entities to show in this drop down list?

Cheers,  Andy E.

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Assign computer in helpdesk.

entities are closed items. You can only add computer of teh same entity to a ticket.

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MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Assign computer in helpdesk.

You should spécify it in rules importation

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

7andY

Member

From: Gloucester, UK

Registered: 2008-03-20

Posts: 29

Re: Assign computer in helpdesk.

Thanks for your help. I think I realised it was going to be that, so I solved it by moving ev erything back into the Root Entity.

You can close this one now

7&Y