Forum GLPI-Project

Obrian

Member

Registered: 2018-10-31

Posts: 11

Private follow up - eMail notification

Hi all,
I put my question here cause I did not find an answer yet on the forum or the web, so I wanted to check if you can help me in here :

I use a customised notification for my tickets, where I add the list of follow up. This is working fine, I was able to design it for my company  ...

I 'm looking now  for a solution show an indication (a lock icon, a text ...) for a follow up which is private, BUT  for other normal follows up I would like that this indication is empty, not display at all.
I've used this field : ##followup.isprivate## to get the information , but it will add a Yes if private, and a No if not.

In fact I just want to add something when is it private only  ( the Yes is fine, but a lock icon would be even better )
Because sometime I do have technician who reply to the email notification, but they don't have the information that the follow up was private, so every one get their reply without understanding form where this answer comes !

Do you know if that is doable ?

Many thanks

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,226

Website

Re: Private follow up - eMail notification

See conditional tags in the user documentation
https://glpi-user-documentation.readthe … lates.html

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Obrian

Member

Registered: 2018-10-31

Posts: 11

Re: Private follow up - eMail notification

Many thanks, I've read carefully the documentation and that just works

I've used :
##IFfollowup.isprivate=Yes## [lock_icon] ##ENDIFfollowup.isprivate##

And it works perfectly, regardless of the notified user’s language.

And if the followup is not private, it just not display the lock .
Thanks again.

Last edited by Obrian (2025-03-27 11:59:19)