Forum GLPI-Project

rt5504

Member

Registered: 2023-12-16

Posts: 37

Adding a Button to ticket.form.php for Removing Assigned Technician

Hello everyone,

I want to add a button to the ticket.form.php file, specifically in the extended view for technicians—next to the assigned technician field.

The idea behind this is that, as a super admin, I want to remove the assigned technician for a ticket directly from the database when I click the button and save the ticket. This way, the ticket will become unassigned again.

What I am looking for is the exact file where I need to insert this button.

Can anyone provide information on which file I should look into?

Thanks in advance!

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,235

Website

Re: Adding a Button to ticket.form.php for Removing Assigned Technician

Which version of GLPI? You just click the "X" when hovering over the technician and save the ticket. No need to modify the GLPI code.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

rt5504

Member

Registered: 2023-12-16

Posts: 37

Re: Adding a Button to ticket.form.php for Removing Assigned Technician

10.0.17 only observer and requester have an "X"

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,235

Website

Re: Adding a Button to ticket.form.php for Removing Assigned Technician

Do you have plugins installed?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

rt5504

Member

Registered: 2023-12-16

Posts: 37

Re: Adding a Button to ticket.form.php for Removing Assigned Technician

Yes, some, okay, so I'll have to see which one is causing a conflict.

Good to know

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,235

Website

Re: Adding a Button to ticket.form.php for Removing Assigned Technician

Possibly the behaviors plugin if you have it.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

rt5504

Member

Registered: 2023-12-16

Posts: 37

Re: Adding a Button to ticket.form.php for Removing Assigned Technician

#SOLVED

Escalade plugin is the problem thx

Last edited by rt5504 (2025-03-21 15:05:41)