Forum GLPI-Project

rt5504

Member

Registered: 2023-12-16

Posts: 37

variable ##ticket.assigntousers##

I’m working with the variable ##ticket.assigntousers##, and I’ve noticed that when a ticket is reassigned to a new technician, both technicians are displayed, separated by a comma.

I’d like to modify this behavior so that if both names are already displayed, I can manually adjust or add the comma if needed.

Where exactly can I find this in the code? In which file is this logic defined?

Thanks in advance for any help!

rt5504

Member

Registered: 2023-12-16

Posts: 37

Re: variable ##ticket.assigntousers##

It also deals with notification templates

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,235

Website

Re: variable ##ticket.assigntousers##

The comma is hard-coded in the GLPI code in "src/NotificationTargetCommonITILObject.php". Perhaps in the future when the notification template system is changed this could be configurable.

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rt5504

Member

Registered: 2023-12-16

Posts: 37

Re: variable ##ticket.assigntousers##

THX ...

Line 1257: $data["##$objettype.assigntousers##"] = implode(', ', $users); to $data["##$objettype.assigntousers##"] = implode(' an ', $users);