Forum GLPI-Project

wjqwh

Member

Registered: 2025-02-19

Posts: 19

Assigned To - Technician is empty

Hello,
I use a ticket rule to assign ticket to a technician group while user submit a new ticket.
after the ticket is submitted, the field Assigned To - Technician is empty in the ticket list. but this group name can be seen in ticket's Assigned to field.
What is wrong?
Thanks.

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,235

Website

Re: Assigned To - Technician is empty

"Assigned To - Technician" and "Assigned To - Technician Group" are two different columns and the latter isn't shown by default.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

wjqwh

Member

Registered: 2025-02-19

Posts: 19

Re: Assigned To - Technician is empty

Got it!
Thanks so much.