Forum GLPI-Project

spalvo

Member

Registered: 2025-03-12

Posts: 2

Cron.php queuednotification won't send mail in the notification queue

Hi there all!

We are having a problem with the cron.php executing queuednotification.

We setted our cron.php like this:

 * * * * * /usr/bin/php /var/www/glpi/front/cron.php 

and the user running it is the Apache one: www-data

In "Automatic actions" -> "queuednotification" we have this configuration

• Status: Scheduled

• Run mode: CLI

• Run period: 0 -24

Logging from the server it appears that the cron action is executing properly, but the emails are not leaving the queue and are not sent.

Here is the cron.log

 root@srvglpi:/# tail -f /var/www/glpi/files/_log/cron.log
2025-03-12 09:53:02 [@srvglpi]
Esterno #5: Avvia createinquest
2025-03-12 09:54:01 [@srvglpi]
Esterno #1: Avvia queuednotification
2025-03-12 09:55:02 [@srvglpi]
Esterno #1: Avvia queuednotification
2025-03-12 09:56:01 [@srvglpi]
Esterno #1: Avvia queuednotification
2025-03-12 09:57:02 [@srvglpi]
Esterno #1: Avvia queuednotification

Also in Automatic actions -> queuednotification -> Log we can see that the command is triggered and runned but without taking any action despite having notifications in the queue.

If we run the queuednotification manually from browser it works just fine and sends (then clears) the notification queue.

Are we missing something? Any help will be appreciated

Specs:

• GLPI Version: 10.0.18

• Php version: 8.2

• SO: Debian 10

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,265

Website

Re: Cron.php queuednotification won't send mail in the notification queue

Is anything being shown in the php-errors log when it runs via Cron?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

spalvo

Member

Registered: 2025-03-12

Posts: 2

Re: Cron.php queuednotification won't send mail in the notification queue

Hi cconard96,

we found the issue and we were able to fix it. Here's how:

The cron.php file located in /var/www/glpi/front was showing the UTC timezone in the log, although the php.ini file and the server time were setted as Europe/Rome.

We forced the correct timezone in cron.php file adding the following string:

//set right timezone
date_default_timezone_set('Europe/Rome'); 

Now the notifications are being sent correctly.

Thank you so much for the interest and hope this can help some other users too!