Forum GLPI-Project

Destiny_fur

Member

Registered: 2025-02-27

Posts: 3

Sla expirery mail

currently were trying to get it so when a SLA (5 days time) expires the technician on the ticket will automatically receive an e-mail about it having expired.
sadly somehow this doesn't seem to work for us.
can somebody provide some feedback and help setting this up?

Destiny_fur

Member

Registered: 2025-02-27

Posts: 3

Re: Sla expirery mail

my settings in the SLA
General Information:

    SLA Name: SLM - SLA - 3 workdays
    Type: Standard SLA
    Last Updated: 2025-02-26 13:21
    Maximum Time to Own: 0 Days
    End of Working Day: No

Escalation Levels:

    Execution Type: Time to own
    Escalation Time: +10 minutes
    Active: Yes
    Actions:
        Automatic reminders of SLA: Send notifications

SLA Rule:

    Rule Name: Standard SLA
    Logical Operator: AND
    Use Rule For: Add (specific conditions not shown)
    Active: Yes
    Last Updated: 2025-02-17 17:56