Forum GLPI-Project

MarcoP

Member

Registered: 2025-02-25

Posts: 2

How to include objects on the side panel of a ticket?

Hello! Can anybody help me set up a configuration in our tickets?

I would like to know if by using the Fields plugin, I can add an object on the side panel of our ticket, but that autofills it's status
with information written by the user that filled in the ticket.

Example:
The user can select A or B in the ticket. If they select A, an object is autofilled with said status on the side panel and vice versa.

Any help is appreciated thanks!

leonardo.evaldt

Member

Registered: 2024-09-13

Posts: 30

Re: How to include objects on the side panel of a ticket?

Hello Marco. I didn't undertand what you mean by "object" but if refears to assets, you can create a rule to auto fill in some field base on other fields.
It awnser your question? Do you already know how to create and use the rules?

Last edited by leonardo.evaldt (2025-02-26 17:18:56)