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hoenens · 2025-02-21 10:40:09

Hi,

I am setting up new tamplates. got some working, but on the response on a new ticket response i got some issues.

Response by who: : ##ticket.assignees## <- does not show me anything, should display (support person name) the one who answered the ticket
Date: ##ticket.date_mod## <- shows nothing, it should display the date of the response.
Message: cannot find the right code, should display the answer the support person gave.

Ca anyone help me out?

hoenens · 2025-02-21 11:57:18

Ok so, i have response by working with: ##ticket.lastupdater##
Date and message still a mystery

cconard96 · 2025-02-21 12:40:34

https://glpi-user-documentation.readthe … lates.html

Click the "Show list of available tags" button in the template form to see available tags.

hoenens · 2025-02-21 13:15:13

yes did that, but cannot find the right ## commands for the date of the response and for the message the ticket support person wrote.

cconard96 · 2025-02-22 12:08:47

As seen in the list of available tags, you have "timelineitems" which is a list of all things in the timeline.

Then you have "followups" which are a list of just the followups and "tasks" which are just the tasks.

As explained in the user documentation and the tag list, you use FOREACH loop tags to iterate over then. You can add "LAST <n>" to the FOREACH tag to get the last N items only.
The tags lists shows all "sub-tags" for timelineitems, followups and tasks including "timelineitems.date" and "timelineitems.description".

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#1 2025-02-21 10:40:09

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#4 2025-02-21 13:15:13

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