Forum GLPI-Project

hoenens

Member

Registered: 2024-12-20

Posts: 16

Receiver import rate

Hi,

I have added a receiver, but i noticed it takes pretty long before it takes the mail and imports it as a ticket. How can i make this faster or even instant?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,350

Re: Receiver import rate

windows or Linux server ?

check mailgate automatic task; mode and frequency ;

frequency can be set down to 1 minute.

Mode should be CLI   and crontab (or scheduled task on windows) set to run con.php every minute also. tickets should be create in less than 2 minutes after receivi in mailbox

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GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

hoenens

Member

Registered: 2024-12-20

Posts: 16

Re: Receiver import rate

Hi, i am running it in a LXC container in proxmox.
I must tell, i ahve already added a cronjob for the quidnoticiation stuff:
*/2 * * * /usr/bin/php /opt/glpi/front/cron.php > /dev/null 2>&1 - and this works great now.
But how to get it to check the mailbox now and get a ticket generated faster?

prnt.sc/bk4Ekp9-U3O1

Dit set the settings now like this, and lets see if it works.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,350

Re: Receiver import rate

it should work;

ticket should be generated within 2 minutes

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

hoenens

Member

Registered: 2024-12-20

Posts: 16

Re: Receiver import rate

Jeah, i removed the 2, and now its every minute and it works! ty!