Forum GLPI-Project

ABglpi

Member

Registered: 2019-01-04

Posts: 14

Opening Date on tickets & Reminders

Hi, while creating tickets in GLPI, the UI shows current date for 'Opening Date' by default. However, it allows to change it to a past date as well.
is it by design or a bug? Is there a way to restrict it?

Similarly, in Reminders, there is no check between Begin Date and End Date. End Date could be earlier than Begin Date, and the reminder gets saved successfully. Bug?

frajbis

Member

Registered: 2023-11-30

Posts: 1

Re: Opening Date on tickets & Reminders

Hi, did you solve this problem? Is there a way to turn off only the opening date editing? Thanks for answer.

leonardo.evaldt

Member

Registered: 2024-09-13

Posts: 30

Re: Opening Date on tickets & Reminders

Anyone already solved this problem?

cconard96

Moderator

Registered: 2018-07-31

Posts: 3,285

Website

Re: Opening Date on tickets & Reminders

This is not a bug. You are allowed to set it to a past date/time for the purposes of accurate reporting. If you receive a request via phone for example and immediately start working on the request, you can file the ticket after the call is completed and set the opening time for when you received the call. This makes SLA counters accurate because they start from when you received the request. In a similar way, you can also change the date and time of tasks.

For reminders, having the end date before the begin date was fixed a long time ago AFAIK.

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GLPI Collaborator and Plugin Developer.
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