Forum GLPI-Project

abhi98

Member

Registered: 2024-10-07

Posts: 4

Need to add Ticket Type in Email

Hey Team,

I need to add ticket type(Request/Incident) in the email notification.

Please help me if anyone having any idea.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Need to add Ticket Type in Email

setup>notifications>notification templates>[myTemplateIWantToEdit]>translations (tab)> add   ##lang.ticket.type## ##ticket.type##   where you want

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

abhi98

Member

Registered: 2024-10-07

Posts: 4

Re: Need to add Ticket Type in Email

I want the Ticket type to be added for new tickets. Please help me where i need to add by checking below default template.

##IFticket.storestatus=5##
##lang.ticket.url## : ##ticket.urlapprove##
##lang.ticket.autoclosewarning##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description## ##ENDIFticket.storestatus##
##ELSEticket.storestatus## ##lang.ticket.url## : ##ticket.url## ##ENDELSEticket.storestatus##

##lang.ticket.description##

##lang.ticket.title## : ##ticket.title##
##lang.ticket.authors## : ##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors##
##lang.ticket.creationdate## : ##ticket.creationdate##
##lang.ticket.closedate## : ##ticket.closedate##
##lang.ticket.requesttype## : ##ticket.requesttype##
##lang.ticket.type## ##ticket.type##
##lang.ticket.item.name## :

##FOREACHitems##

##IFticket.itemtype##
  ##ticket.itemtype## - ##ticket.item.name##
  ##IFticket.item.model## ##lang.ticket.item.model## : ##ticket.item.model## ##ENDIFticket.item.model##
  ##IFticket.item.serial## ##lang.ticket.item.serial## : ##ticket.item.serial## ##ENDIFticket.item.serial##
  ##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial##
##ENDIFticket.itemtype##

##ENDFOREACHitems##
##IFticket.assigntousers## ##lang.ticket.assigntousers## : ##ticket.assigntousers## ##ENDIFticket.assigntousers##
##lang.ticket.status## : ##ticket.status##
##IFticket.assigntogroups## ##lang.ticket.assigntogroups## : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##
##lang.ticket.urgency## : ##ticket.urgency##
##lang.ticket.impact## : ##ticket.impact##
##lang.ticket.priority## : ##ticket.priority##
##IFticket.user.email## ##lang.ticket.user.email## : ##ticket.user.email ##ENDIFticket.user.email##
##IFticket.category## ##lang.ticket.category## : ##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##
##lang.ticket.content## : ##ticket.content##
##IFticket.storestatus=6##

##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description##
##ENDIFticket.storestatus##

##FOREACHtimelineitems##
[##timelineitems.date##]
##lang.timelineitems.author## ##timelineitems.author##
##lang.timelineitems.description## ##timelineitems.description##
##lang.timelineitems.date## ##timelineitems.date##
##lang.timelineitems.position## ##timelineitems.position##
##lang.timelineitems.type## ##timelineitems.type##
##lang.timelineitems.typename## ##timelineitems.typename##
##ENDFOREACHtimelineitems##

##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##
##lang.ticket.numberoftasks## : ##ticket.numberoftasks##

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,287

Re: Need to add Ticket Type in Email

it's allready in this template line #16

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

abhi98

Member

Registered: 2024-10-07

Posts: 4

Re: Need to add Ticket Type in Email

I've only added recently, but its not working.