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krischeu

Member

Registered: 2023-10-26

Posts: 40

Ticket Template with hide option - works for only some fields

Hi,
I want to create tickets for the group members of only "Self service" with simple interface and with very less options.

So I were cloning the default template and named this to "Simple Ticket Template" at Assistance/Ticket Templates
--> Hidden fields --> Here I added some hidden fields, e.g.    
        Requester
    Impact
    Associated Elements
    Opening Date
    Total Duration
    Watcher Group
    Watcher
    Internal time to resolve
    OLA Internal time to resolve

At Administration/Profile/Self Service/Assitance --> changed Default Ticket Template to --> "Simple Ticket Template"

When a user is login and create a ticket, not all fields, which I put into the Hidden Fiels are hidden.

Does anybody know some specials?

Best Regards

Heinz

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,806

Website

Re: Ticket Template with hide option - works for only some fields

Which GLPI version are you using?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

krischeu

Member

Registered: 2023-10-26

Posts: 40

Re: Ticket Template with hide option - works for only some fields

Hi cconard96,
I am using 10.0.16.

Cheers
Heinz