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Hello!
I'm using the Forms plugin to register a ticket. All fields from the Form go into the ticket description and send for approval. I need to block the first comment (from initiator) that came from the Form. Because after approval, sometimes they edit it. how to solve?
Last edited by alginsky (2024-11-06 14:58:30)
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Hello!
I'm using the Forms plugin to register a ticket. All fields from the Form go into the ticket description and send for approval. I need to block the first comment (from initiator) that came from the Form. Because after approval, sometimes they edit it. how to solve?
If I don't understand correctly, what you want to limit is that after sending the ticket they can't edit it?
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
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alginsky wrote:Hello!
I'm using the Forms plugin to register a ticket. All fields from the Form go into the ticket description and send for approval. I need to block the first comment (from initiator) that came from the Form. Because after approval, sometimes they edit it. how to solve?If I don't understand correctly, what you want to limit is that after sending the ticket they can't edit it?
Yes
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nikolaidys73 wrote:alginsky wrote:Hello!
I'm using the Forms plugin to register a ticket. All fields from the Form go into the ticket description and send for approval. I need to block the first comment (from initiator) that came from the Form. Because after approval, sometimes they edit it. how to solve?If I don't understand correctly, what you want to limit is that after sending the ticket they can't edit it?
Yes
That is handled by the profiles, you go to a profile, in the support section --> Tickets ---> Update, you uncheck that option and you should not be able to change it once sent
Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS
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