Inventory via GLPI Agent not going through after updating XAMPP

MateusDorota · 2024-10-31 17:52:00

Hello! This is my first post on the forum, I hope I'm using the right category and not doubling the topic (as much as I searched, couldn't find my particular issue).

My setup: GLPI is hosted on a Windows 10 virtual machine, using xampp and encrypted via OpenSSL-generated certificate (working on https). Using GLPI Agent version 1.11 to run remote inventories, authenticated via SSL Fingerprint, handled by built-in inventory functionality.

Recently I upgraded GLPI from 10.0.14 to 10.0.16, no troubles here. However, I decided to upgrade XAMPP too, as we had an older version running PHP 8.0. So I backed up the database and website, uninstalled old version of xampp (I guess huge mistake I didn't back it up) and installed the new one. Restored the database, and put the website folder in htdocs folder. Then I procceeded to setup SSL in Apache.
So far so good.

That's when I noticed that Agents couldn't perform an inventory to the server anymore.

Below a compilation of everything that might be worth noting:

Parameters for GLPI Agent installation:

msiexec /i "GLPI-Agent-1.11-x64.msi" /quiet RUNNOW=1 SERVER="https://glpi.my-domain.local/" ADD_FIREWALL_EXCEPTION=1 SSL_FINGERPRINT=fingerprint TASKS=Inventory,NetInventory LISTEN=1 EXECMODE=1 LAZY=0

In GLPI Agent logs I see:

[Thu Oct 31 16:20:43 2024][info] target server0: server https://glpi.my-domain.local/
[Thu Oct 31 16:20:43 2024][info] sending prolog request to server0
[Thu Oct 31 16:20:45 2024][error] [http client] unexpected content, starting with: 
[Thu Oct 31 16:20:45 2024][error] No supported answer from server at https://glpi.my-domain.local/

After running

>glpi-agent --logger=stderr

I could see

[info] target server0: server https://glpi.my-domain.local/
[info] sending prolog request to server0
GLPI::Agent::XML: Unsupported value type for script: '

         $(function() {
            i18n.setLocale('pl_PL');
         });            $(function() {
               $.ajax({
                  type: 'GET',
                  url: '/glpi/front/locale.php?domain=glpi&v=40-signs-long-string',
                  success: function(json) {
                     i18n.loadJSON(json, 'glpi');
                  }
               });
            });

//'
[error] [http client] unexpected content, starting with:
[error] No supported answer from server at https://glpi.my-domain.local/

In Apache logs I can see that the requests are coming, for both SSL:

[31/Oct/2024:16:20:44 +0100] my-IP-address TLSv1.3 TLS_AES_256_GCM_SHA384 "POST / HTTP/1.1" -
[31/Oct/2024:16:20:44 +0100] my-IP-address TLSv1.3 TLS_AES_256_GCM_SHA384 "GET /glpi/ HTTP/1.1" 9531

and Access:

 my-IP-address - - [31/Oct/2024:16:20:44 +0100] "POST / HTTP/1.1" 302 -
my-IP-address  - - [31/Oct/2024:16:20:44 +0100] "GET /glpi/ HTTP/1.1" 200 9531

Quite frankly I'm at total loss for ideas. I checked every setting I could think of in Apache and GLPI, nothing brought any results. It looks as if built-in inventory didn't work, or didn't process the requests?

I have been at it for 8 hours, reading through forums, "guides", documentation... Couldn't find anything that would help me. However I am fairly fresh to the topic, so chances are I missed something.

Any advices and suggestions are very much welcome,
thank you in advance

cconard96 · 2024-11-01 14:09:48

I don't have any clue for the agent/inventory issue but some general advice:
Avoid using XAMPP/WAMPP in production.

It isn't meant to be used that way. It is supposed to be an easy way to set up an initial environment for brand-new web developers.

MateusDorota · 2024-11-04 09:53:23

We are aware of that, cconard. But for now, we deemed it "good enough"

MateusDorota · 2024-11-05 10:53:39

Well, I've (sort of) figured it out.

The actual issue is: our GLPI currently doesn't recognize Inventories sent to address

https://glpi.my-domain.local/

After changing path in Agent to either

https://glpi.my-domain.local/glpi/front/inventory.php

OR

https://glpi.my-domain.local/glpi/marketplace/glpiinventory/

(the latter for installed GLPI Inventory plugin).

So I guess the question changes to: Is it possible, or rather how to achieve that, for GLPI to accept Inventories at

https://glpi.my-domain.local/

?
That was the way we've done it before, so I'm positive there IS some way, however the know-how has been lost due to time passed

cconard96 · 2024-11-05 13:57:34

When you use the GLPI Inventory plugin for the additional features beyond basic inventory, you need to submit the inventories through the plugin's URL.

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#1 2024-10-31 17:52:00

Inventory via GLPI Agent not going through after updating XAMPP

#2 2024-11-01 14:09:48

Re: Inventory via GLPI Agent not going through after updating XAMPP

#3 2024-11-04 09:53:23

Re: Inventory via GLPI Agent not going through after updating XAMPP

#4 2024-11-05 10:53:39

Re: Inventory via GLPI Agent not going through after updating XAMPP

#5 2024-11-05 13:57:34

Re: Inventory via GLPI Agent not going through after updating XAMPP

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