create assigned ticket for a technician with REST API

roney-cs · 2024-11-01 20:25:44

I'm trying to create a ticket where I need to assign it to the technician, using the REST API

I'm sending something similar to this:

fetch('https://serverglpi.local/apirest.php/ticket', {
method: 'POST',
headers: {
'Session-Token': result.authToken,
'Content-Type': 'application/json'
},
body: JSON.stringify(requestBody)
})

const requestBody = {
input: {
name: title,
content: description,
date: currentdatetime,
entities_id: entity,
technicians_id: loggedInUsername
}
};

I tried passing the ID in technicians_id, but the ticket is opened but without the one assigned to it.

I validated the variable loggedInUsername is receiving 12 for example.

Last edited by roney-cs (2024-11-01 20:26:15)

cconard96 · 2024-11-01 21:25:42

Le champ « technicians_id » n'est pas valide pour les billets. Essayez plutôt « _users_id_assign ».

roney-cs · 2024-11-01 21:50:48

Thank you for your interaction on this call.

Verion GLPI 9.3.3

I tested it by passing _users_id_assign and also users_id_assign

it had no effect.

const requestBody = {
input: {
name: title,
content: description,
date: currentdatetime,
entities_id: entity,
users_id_assign : loggedInUsername
}
};

fetch('https://glpiserver/apirest.php/ticket', {
method: 'POST',
headers: {
'Session-Token': result.authToken,
'Content-Type': 'application/json'
},
body: JSON.stringify(requestBody)
})

The ticket was opened with all the information, but it was not assigned to user 12, for example

Last edited by roney-cs (2024-11-01 22:07:35)

cconard96 · 2024-11-02 13:22:21

Missing an underscore at the beginning. It is "_users_id_assign" not "users_id_assign". It isn't an actual property of the ticket, but instead just a sort of virtual one that tells the ticket code to create a link between the user and the ticket, so it has an underscore at the front.

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#1 2024-11-01 20:25:44

create assigned ticket for a technician with REST API

#2 2024-11-01 21:25:42

Re: create assigned ticket for a technician with REST API

#3 2024-11-01 21:50:48

Re: create assigned ticket for a technician with REST API

#4 2024-11-02 13:22:21

Re: create assigned ticket for a technician with REST API

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