Forum GLPI-Project

donatello

Member

Registered: 2023-08-23

Posts: 5

Plugin moreticket

I have upgraded from 9.5.13 to 10.0.13, and installed plugin moreticket v1.7.3

In ticket form, "waiting type" field has disappeared

In dropdowns, "waiting type" option has disappeared too

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,807

Website

Re: Plugin moreticket

You need to create pending reasons (a native GLPI feature) for it to show by the plugin apparently.
https://github.com/InfotelGLPI/moreticket/issues/118

If you only use this plugin for pending reasons, you could just use the native feature in GLPI which adds a pause button directly in followup/task forms and lets you select the reason right there.

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GLPI Collaborator and Plugin Developer.
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