Test mail notification works but no notifications are triggered

jmi@3e.eu · 2024-10-15 11:47:38

Hi All,

After completing the e-mail followups configuration I sent a test e-mail to the administrator successfully.
However when I perform any of the actions that should trigger a notification, for example creating or updating a ticket, then no e-mail arrives.
All these notifications are active. I've tried changing the recepients list but not luck.
How can I troubleshoot this issue ?

Many thanks
Best regards

Joeri Michiels

cconard96 · 2024-10-15 13:04:28

Test emails are sent immediately while notifications are queued and then sent using an automatic action.

https://glpi-user-documentation.readthe … index.html

https://glpi-user-documentation.readthe … tasks.html

jmi@3e.eu · 2024-10-15 15:31:20

Thanks for the info. It seems that the automated task 'queuednotification' did not run yet, although it is scheduled.
When clicking the Execute pushbutton it runs however !
Any idea why it seems that scheduled tasks do not run ?

cconard96 · 2024-10-16 11:46:38

Refer to the second link I posted. Which execution mode is it configured for? Did you set up a cron job to automatically run the automatic actions set for CLI mode?

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#1 2024-10-15 11:47:38

Test mail notification works but no notifications are triggered

#2 2024-10-15 13:04:28

Re: Test mail notification works but no notifications are triggered

#3 2024-10-15 15:31:20

Re: Test mail notification works but no notifications are triggered

#4 2024-10-16 11:46:38

Re: Test mail notification works but no notifications are triggered

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