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Bonjour,
Nous avons migré fin Aout de la version 10.0.00 vers 10.0.16. Nous nous sommes aperçus de ce "bug" que maintenant…
Suite à la mise à jour, le comportement de GLPI a changé au point de vue des notifications. Avec l'ancienne version, si nous ajoutions un/des observateur(s) dans un ticket, sans y adjoindre de texte de notre part via le bouton : Réponse, la notification était envoyée par mail. Depuis la mise à jour, si nous n'effectuons pas la méthode suivante : Ajout du/des observateur(s) puis ajout d'un texte avec le bouton répondre, les notifications ne se font pas. l'inverse n'envoie pas la notification par mail ( je ne le vois pas dans le fichier mail.log). Cette methode est à effectuer même lorsque l'on ajoute un observateur au cours du traitement du ticket.
Je pensais que ça venait de la mise à jour des plugins, je les ai désactivés un à un en faisant des tests entre deux: pas de changements.
J'ai comparé toutes les règles de notifications entre la 10.0.00 et la 10.0.16, elles sont identiques.
Donc je ne sais pas trop, si c'est un réel bug, ou un nouveau fonctionnement normal de GLPI dans cette version...
et je n'ai pas assez de connaissances pour aller scruter le code de GLPI
vous trouverez ci-dessous, notre configuration :
<details><summary>Informations sur le système, l'installation et la configuration</summary><pre>GLPI 10.0.16 ( => /var/www/glpi)
Installation mode: TARBALL
Current language:fr_FR
</pre></details><details><summary>Server</summary><pre>
Operating system: Linux SRV-GLPI-A 5.10.0-32-amd64 #1 SMP Debian 5.10.223-1 (2024-08-10) x86_64
PHP 8.2.20 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2, calendar,
ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli,
mysqlnd, openssl, pcre, pdo_mysql, posix, random, readline, session, shmop, sockets, sodium, standard, sysvmsg, sysvsem,
sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="6000" memory_limit="8192M" post_max_size="8M" safe_mode="" session.save_handler="files"
upload_max_filesize="2M" disable_functions=""
Software: Apache/2.4.61 (Debian) (Apache/2.4.61 (Debian) Server at NotreServeurGLPI Port 80
)
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0
Server Software: Debian 11
Server Version: 10.5.21-MariaDB-0+deb11u1
Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
Parameters: CompteBDglpi@localhost/BaseGlpi
Host info: Localhost via UNIX socket
PHP version (8.2.20) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.5.21) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /var/lib/glpi/files/_cache has been validated.
Write access to /var/lib/glpi/files/_cron has been validated.
Write access to /var/lib/glpi/files has been validated.
Write access to /var/lib/glpi/files/_dumps has been validated.
Write access to /var/lib/glpi/files/_graphs has been validated.
Write access to /var/lib/glpi/files/_lock has been validated.
Write access to /var/lib/glpi/files/_pictures has been validated.
Write access to /var/lib/glpi/files/_plugins has been validated.
Write access to /var/lib/glpi/files/_rss has been validated.
Write access to /var/lib/glpi/files/_sessions has been validated.
Write access to /var/lib/glpi/files/_tmp has been validated.
Write access to /var/lib/glpi/files/_uploads has been validated.
Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /var/www/glpi/marketplace has been validated.
Timezones seems loaded in database.
</pre></details><details><summary>GLPI constants</summary><pre>
GLPI_ROOT: "/var/www/glpi"
GLPI_CONFIG_DIR: "/etc/glpi/"
GLPI_VAR_DIR: "/var/lib/glpi/files"
GLPI_LOG_DIR: "/var/log/glpi"
GLPI_MARKETPLACE_DIR: "/var/www/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\\/\\/[^@:]+(\\/.*)?$/"]
GLPI_TELEMETRY_URI: ""
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "glpi@teclib.com"
GLPI_NETWORK_SERVICES: ""
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_TEXT_MAXSIZE: "4000"
GLPI_DOC_DIR: "/var/lib/glpi/files"
GLPI_CACHE_DIR: "/var/lib/glpi/files/_cache"
GLPI_CRON_DIR: "/var/lib/glpi/files/_cron"
GLPI_DUMP_DIR: "/var/lib/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/var/lib/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/var/lib/glpi/files/_locales"
GLPI_LOCK_DIR: "/var/lib/glpi/files/_lock"
GLPI_PICTURE_DIR: "/var/lib/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/var/lib/glpi/files/_plugins"
GLPI_RSS_DIR: "/var/lib/glpi/files/_rss"
GLPI_SESSION_DIR: "/var/lib/glpi/files/_sessions"
GLPI_TMP_DIR: "/var/lib/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/var/lib/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/var/lib/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: ""
GLPI_MARKETPLACE_PLUGINS_API_URI: ""
GLPI_I18N_DIR: "/var/www/glpi/locales"
GLPI_VERSION: "10.0.16"
GLPI_SCHEMA_VERSION: "10.0.16@b13256c443dd4fdb27b4a0d3b8fea8caba4dfaa9"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.4.0"
GLPI_YEAR: "2024"
</pre></details><details><summary>Libraries</summary><pre>
htmlawed/htmlawed version 1.2.14 in (/var/www/glpi/vendor/htmlawed/htmlawed)
phpmailer/phpmailer version 6.8.0 in (/var/www/glpi/vendor/phpmailer/phpmailer/src)
simplepie/simplepie version 1.5.8 in (/var/www/glpi/vendor/simplepie/simplepie/library)
tecnickcom/tcpdf version 6.7.5 in (/var/www/glpi/vendor/tecnickcom/tcpdf)
michelf/php-markdown in (/var/www/glpi/vendor/michelf/php-markdown/Michelf)
true/punycode in (/var/www/glpi/vendor/true/punycode/src)
iamcal/lib_autolink in (/var/www/glpi/vendor/iamcal/lib_autolink)
sabre/dav in (/var/www/glpi/vendor/sabre/dav/lib/DAV)
sabre/http in (/var/www/glpi/vendor/sabre/http/lib)
sabre/uri in (/var/www/glpi/vendor/sabre/uri/lib)
sabre/vobject in (/var/www/glpi/vendor/sabre/vobject/lib)
laminas/laminas-i18n in (/var/www/glpi/vendor/laminas/laminas-i18n/src)
laminas/laminas-servicemanager in (/var/www/glpi/vendor/laminas/laminas-servicemanager/src)
monolog/monolog in (/var/www/glpi/vendor/monolog/monolog/src/Monolog)
sebastian/diff in (/var/www/glpi/vendor/sebastian/diff/src)
donatj/phpuseragentparser in (/var/www/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)
elvanto/litemoji in (/var/www/glpi/vendor/elvanto/litemoji/src)
symfony/console in (/var/www/glpi/vendor/symfony/console)
scssphp/scssphp in (/var/www/glpi/vendor/scssphp/scssphp/src)
laminas/laminas-mail in (/var/www/glpi/vendor/laminas/laminas-mail/src/Protocol)
laminas/laminas-mime in (/var/www/glpi/vendor/laminas/laminas-mime/src)
rlanvin/php-rrule in (/var/www/glpi/vendor/rlanvin/php-rrule/src)
ramsey/uuid in (/var/www/glpi/vendor/ramsey/uuid/src)
psr/log in (/var/www/glpi/vendor/psr/log/Psr/Log)
psr/simple-cache in (/var/www/glpi/vendor/psr/simple-cache/src)
psr/cache in (/var/www/glpi/vendor/psr/cache/src)
league/csv in (/var/www/glpi/vendor/league/csv/src)
mexitek/phpcolors in (/var/www/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)
guzzlehttp/guzzle in (/var/www/glpi/vendor/guzzlehttp/guzzle/src)
guzzlehttp/psr7 in (/var/www/glpi/vendor/guzzlehttp/psr7/src)
glpi-project/inventory_format in (/var/www/glpi/vendor/glpi-project/inventory_format/lib/php)
wapmorgan/unified-archive in (/var/www/glpi/vendor/wapmorgan/unified-archive/src)
paragonie/sodium_compat in (/var/www/glpi/vendor/paragonie/sodium_compat/src)
symfony/cache in (/var/www/glpi/vendor/symfony/cache)
html2text/html2text in (/var/www/glpi/vendor/html2text/html2text/src)
symfony/css-selector in (/var/www/glpi/vendor/symfony/css-selector)
symfony/dom-crawler in (/var/www/glpi/vendor/symfony/dom-crawler)
twig/twig in (/var/www/glpi/vendor/twig/twig/src)
twig/string-extra in (/var/www/glpi/vendor/twig/string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (/var/www/glpi/vendor/symfony/polyfill-php82)
league/oauth2-client in (/var/www/glpi/vendor/league/oauth2-client/src/Provider)
league/oauth2-google in (/var/www/glpi/vendor/league/oauth2-google/src/Provider)
thenetworg/oauth2-azure in (/var/www/glpi/vendor/thenetworg/oauth2-azure/src/Provider)
</pre></details><details><summary>LDAP directories</summary><pre>
Server: 'AAA.BBB.CCC.DDD', Port: 'EEE', BaseDN: 'DC=XXXXX,DC=local', Connection filter:
'(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:
'NotreServeurGLPI', Use TLS: none
</pre></details><details><summary>SQL replicas</summary><pre>
Not active
</pre></details><details><summary>Notifications</summary><pre>
Way of sending emails: SMTP (ZZZZZ@YYYYYYYY)
</pre></details><details><summary>Plugins list</summary><pre>
news Name: Alertes Version: 1.12.3 State: Enabled
Install Method: Manual
behaviors Name: Comportements Version: 2.7.3 State: Enabled
Install Method: Manual
formcreator Name: Form Creator Version: 2.13.9 State: Enabled
Install Method: Manual
fusioninventory Name: FusionInventory Version: 9.4+1.1 State: Not installed
Install Method: Manual
datainjection Name: Injection de fichiers Version: 2.7.0 State: Not installed
Install Method: Manual
dashboard Name: Tableau de bord Version: 0.9.6 State: Not installed
Install Method: Manual
</pre></details>
J'espere avoir donné assez de details pour que vous puissiez m'aider.
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bonjour,
ai " contourné " le problème en créant une régle métier ... a priori ça fonctionne mais à voir dans le temps pour d'éventuels effets de bord ...
Merci
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