[SOLVED]Notification when a Ticket is created in certain entity

ihkrt · 2024-08-22 11:13:34

Hello,

we got 2 different entities let's call them entity a and entity b.
At the moment the users and the admins receive a browser notification when a ticket is created in entity a

What we wanna do now is when a ticket in entity b is created the administrators should receive an e-mail.
How can we do this or is it possible in general?

Thanks in advance.

Last edited by ihkrt (2024-08-28 09:30:30)

ihkrt · 2024-08-28 08:02:10

Anyone?
To clarify this post is about assigning notification templates to a specific entity. Is this possible?

LaDenrée · 2024-08-28 08:53:55

Notification templates are not specific to entities
But notifications are
create 2 notifications :

one in entity A : recursive = No; event "new ticket"; recipients : "users and admin" ; template "My template"
one in entity B : recursive = No; event "new ticket"; recipients : "admin" ; template "My template" (or another template if you wish)

ihkrt · 2024-08-28 09:30:08

Thank you for your answer this helped me a lot!

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#1 2024-08-22 11:13:34

[SOLVED]Notification when a Ticket is created in certain entity

#2 2024-08-28 08:02:10

Re: [SOLVED]Notification when a Ticket is created in certain entity

#3 2024-08-28 08:53:55

Re: [SOLVED]Notification when a Ticket is created in certain entity

#4 2024-08-28 09:30:08

Re: [SOLVED]Notification when a Ticket is created in certain entity

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