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#1 2024-08-22 15:54:43
- estdti
- Member
- Registered: 2024-08-22
- Posts: 3
issue with closed ticket
I'm facing an issue after updating GLPI to version 10.0.16. Whenever I try to search for the ID of a ticket that has already been closed, the search returns no results. Previously, this search used to work. I really need to resolve this as I can only view closed tickets by applying filters, which is not very practical for daily use. I've already tried checking the permissions of profiles and users, but the problem persists. What should I do?
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#2 2024-08-23 15:05:29
- cconard96
- Moderator
- Registered: 2018-07-31
- Posts: 2,809
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Re: issue with closed ticket
How/where are you searching for the ticket?
GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.
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#3 2024-09-24 08:21:26
- rt5504
- Member
- Registered: 2023-12-16
- Posts: 23
Re: issue with closed ticket
Hello, I have the same problem, where do you look for closed tickets?
We often search for keywords in closed tickets or opened ones... because we need data from incidents.
We can't find anything...
Where do I set something or how do I proceed?
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