Forum GLPI-Project

bjohnson1102

Member

Registered: 2012-01-10

Posts: 5

Adding Count of Non-solved tickets into ticket notification templates

Hello,
Our end-users have no idea how many tickets are currently globally un-solved.  Therefore, when they put in a new ticket, they think they will jump to the front of the queue, when their ticket could perhaps be the newest ticket in a global queue of over 400 unsolved tickets.  Is there a way to add a message in our outgoing message templates so that not only do they get a notification that their ticket has been received, but also an idea about how many tickets are currently in the queue?

Thanks for any thoughts.
Brad

ihkrt

Member

Registered: 2023-05-23

Posts: 20

Re: Adding Count of Non-solved tickets into ticket notification templates

Hello bjohnson1102,
i'm not sure if it will work as i didn't try it but here is a variable that could help you:
##lang.ticket.numberofunresolved##
Try to add this maybe you need a loop for that like this:
##FOREACHtickets## ##lang.ticket.numberofunresolved## ##ENDFOREACHtickets##

Regards

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bjohnson1102

Member

Registered: 2012-01-10

Posts: 5

Re: Adding Count of Non-solved tickets into ticket notification templates

Thank you!  I had looked through the list of tags, but somehow I had missed that.  That worked!
Brad

Hello bjohnson1102,
i'm not sure if it will work as i didn't try it but here is a variable that could help you:
##lang.ticket.numberofunresolved##
Try to add this maybe you need a loop for that like this:
##FOREACHtickets## ##lang.ticket.numberofunresolved## ##ENDFOREACHtickets##

Regards