Forum GLPI-Project

yuri.teixeira

Member

Registered: 2024-07-18

Posts: 3

Marketplace error

Good morning!

I'm new to GLPI and recently, after a restart, the Marketplace started to display the error below when accessing, and the plugins are not displayed in the "Discovery" tab for installation.
Has anyone ever experienced this ?

"Error: An error has occurred, but the trace of this error could not be recorded because of a problem accessing the log file."

The message is displayed in a red banner format and in large quantities, one below the other, and you have to scroll the page to view the Marketplace, which, as I mentioned above, does not display the plugins.

Thanks in advance!

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Marketplace error

You need to fix permissions on the files/_log folder and the files inside it. You probably have a cronjob running as root instead of the web server user which caused the file/folder owners to change to root.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

yuri.teixeira

Member

Registered: 2024-07-18

Posts: 3

Re: Marketplace error

You need to fix permissions on the files/_log folder and the files inside it. You probably have a cronjob running as root instead of the web server user which caused the file/folder owners to change to root.

Problem with log files solved, but I still can't install plugins, specifically, Fields Plugin.
I tried to install through the marketplace and manually, both show the same error:

Installing tables in MySQL   
Updating glpi_plugin_fields_fields (0 seconds)

Fix field names (0 seconds)

Database layout change - glpi_plugin_fields_plugingenericobjecttestetestes (0 seconds)

Database layout change - glpi_plugin_fields_fields (0 seconds)

Task completed. (0 second)

Regenerate container files (0 seconds)

Task completed. (0 second)

Updating generated container files (0 seconds)

Any idea how to solve this ?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Marketplace error

There are no errors in that output. Please check your GLPI logs to see if there is an error logged.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.