Forum GLPI-Project

jetriixsm

Member

Registered: 2024-05-25

Posts: 14

Hooks Problem

Hello, im working with tickets hooks and one of them is when the ticket is updated by a followup but i realice that the hook only is activated when is the first followup of the ticket because if i add another one the hook is not activated, someone knows why this happend or how to fix it or another way to do this?

//setup.php
function plugin_init_whatsappapi(){

    global $PLUGIN_HOOKS,$CFG_GLPI;
    $PLUGIN_HOOKS['csrf_compliant']['whatsappapi'] = true;

    $PLUGIN_HOOKS['item_add']['whatsappapi'] = ['Ticket'  => 'Whatsappapi_ticket_createitem_called'];
    $PLUGIN_HOOKS['item_update']['whatsappapi'] = ['Ticket'  => 'Whatsappapi_ticket_updateitem_called'];
}

//function from hook.php

function Whatsappapi_ticket_updateitem_called(CommonDBTM $item) {
    global $DB;
    $tipo = $item::getType();
    if ($item::getType() === Ticket::getType()) {
        $fields = $item->fields;
        $users = $item->users[1][0];
        $clienteId = $users['users_id'];
        $Ticket_Id = $fields['id'];
        /*
        $result = $DB -> request(['FIELDS' => ['glpi_itilfollowups' => ['id','content']], 'FROM' => 'glpi_itilfollowups','WHERE' =>['itemtype' => ['Ticket'],['AND' => ['is_private'=>'0','items_id' => $Ticket_Id,'users_id' => $clienteId,'requesttypes_id' => '1']]],'ORDER BY' => 'date_creation DESC','LIMIT' => '1']);
        foreach ($result as $mensajes) {
            $followupId = $mensajes['id'];
            $mensaje = $mensajes['content'];
        }
        */
        write($clienteId);
    }
}

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Hooks Problem

Why not listen to the creation of followups instead?

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

jetriixsm

Member

Registered: 2024-05-25

Posts: 14

Re: Hooks Problem

what? that specific hook exist? , where i can find the documentation because in the documentation page i didnt  found it,btw thanks u for let me know that

jetriixsm

Member

Registered: 2024-05-25

Posts: 14

Re: Hooks Problem

nvm i found how to do it thanks