Forum GLPI-Project

Hector_Bido

Member

Registered: 2024-06-24

Posts: 7

Close ticket with expired service levels

Hello

I have already created service levels for my tickets and have them automatically assigned to each incoming ticket.

Now, I want that when the service level time is met, the ticket will be closed automatically.

Is there any way to do this?

I will be grateful.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Close ticket with expired service levels

Not as far as I know. That isn't the purpose of service levels.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

Hector_Bido

Member

Registered: 2024-06-24

Posts: 7

Re: Close ticket with expired service levels

I understand.

Is there another way to do this? I want the tickets to change to closed status after a predetermined time if they have not been answered. Everything within the organization, no external clients are involved.

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Close ticket with expired service levels

You can use pending reasons. Add a pending reason configuration in Setup > Dropdowns. Then, you can add a task/followup to each ticket and click the pause icon before saving it, and select the pending reason. It will allow closing after a specific amount of time unless a requester adds another followup.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.