You are not logged in.
I asked this previously and was shown how to set the default setting to private so clients are only emailed when the ticket/task note is specifically flagged as public. This works well.
I have now discovered a problem that followups are not set to private when they result from either an email being sent to the ticket or another ticket being merged.
This mean that if a client has a problem and a tech emails an update to the ticket the client receives a copy of the tech's email, even if it was meant to be internal.
Offline