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I watched a great GLPI video on YouTube where the user explained how he used it for multiple business functions, not just helpdesk.
I would like to see if GLPI can be setup for other business departments, not just helpdesk.
I would like tickets to be siloed so only users with the correct permissions can see their department's tickets.
For example if a ticket is for departmentA then only the users with access to departmentA should be able to see the ticket.
I am investigating groups as a way of achieving this and can assign a ticket to a group however other users can still see it. Another possibility may be creating entities for such tickets?
As I am sure I am not the first to have this need any guidance from more experienced users would be greatly appreciated.
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Solved.
Created a group for each department and tickets can then be assigned to a group.
To restrict users from accessing groups they are not a member of:
Administration>Profile>[profile]>Assistance>
1) see group tickets=YES
2) See all tickets = no
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