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master-pfe

Member

Registered: 2024-04-28

Posts: 13

Stuck at Database Initialization GLPI 10.0.15 Installation Ubuntu22.04

Hello everyone,

I'm encountering an issue while installing GLPI 10.0.15 on a remote server running Ubuntu 22.04. The installation succeeds on my local machine, but it gets stuck at the database initialization step on the remote server.
Installation Details:

    GLPI Version: 10.0.15
    Server OS: Ubuntu 22.04
    Database: MySQL 8
    Web Server: Apache2
    PHP Version: 8.1

Issue Encountered:

After passing the prerequisite check (where everything is green), the installation remains stuck at step 3 "Database Initialization" for over 20 minutes. Refreshing the browser page yields the following message: "Error accessing config table"

MySQL Configuration:
    CREATE DATABASE glpidb;
    CREATE USER 'glpiuser'@'%' IDENTIFIED BY 'glpi123';
    GRANT ALL PRIVILEGES ON glpidb.* TO 'glpiuser'@'%';
    FLUSH PRIVILEGES;

I have tried deleting and recreating the database, but the issue persists.
Successful Local Installation:

I successfully completed the installation on my local machine running Ubuntu 22.04 without any issues. The problem occurs only when attempting to install on the remote server.

    -Has anyone encountered this problem and found a solution?
    -Are there any additional steps I should try to diagnose or resolve this issue?

Thank you in advance for your help and suggestions.

Best regards,

Last edited by master-pfe (2024-06-03 14:11:43)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Stuck at Database Initialization GLPI 10.0.15 Installation Ubuntu22.04

Please check your GLPI logs (files/_log folder by default). There may have been an error logged there during the installation.

---

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master-pfe

Member

Registered: 2024-04-28

Posts: 13

Re: Stuck at Database Initialization GLPI 10.0.15 Installation Ubuntu22.04

Hello ,

I found a solution. You need to modify the max_execution_time setting in the php.ini file. Here's how you can do it:

    Open the php.ini file:
       sudo nano /etc/php/[Version]/apache2/php.ini

    Find the max_execution_time directive and change its value to 10000:
       max_execution_time = 10000

    Save the file and restart Apache:
       sudo systemctl restart apache

Please note that the initialization process might take more than 30 or even 60 minutes. Be patient and let it complete.

Last edited by master-pfe (2024-06-08 14:01:58)