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I would like to receive a notification email when the time limit for answering and resolving a ticket has passed
- I have already configured SLA and OLA
- I have already set up a notification email
- I have already configured the notifications that will be sent by e-mails (new ticket, new task of the ticket, new attendant who took over the ticket, resolved ticket and SLA, the only one that does not work) and their recipients.
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