Forum GLPI-Project

alientm

Member

Registered: 2014-07-07

Posts: 53

Problem downloading old attachments after updating to GLPI 10.0.15

I updated GLPI to version 10.0.15. I made a backup according to the update procedure and restored the files in the config, files, marketplace and plugins directories.

When I try to access attachments from the latest version of GLPI, I get the message "File Not Found: here is the file name
Return to previous page".

Newly added ticket - attachment works correctly.

Any suggestion how to fix this?

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GLPI 9.4.4 + FusionInventory 9.4+1.1 on Ubuntu 18.04

mmoral

Member

Registered: 2023-12-28

Posts: 50

Re: Problem downloading old attachments after updating to GLPI 10.0.15

Hello,

You checked the permissions of old attachments files?
If possible in the moment of backup/restore the folder and files the permissions is not set correctly.

Regards

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,289

Re: Problem downloading old attachments after updating to GLPI 10.0.15

by default files are in /var/www/glpi/files . 
as a good practice they should be in /var/lib/ (https://glpi-install.readthedocs.io/en/ … -locations)

did you also move  glpi_old/files/*  to your new instance ?

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Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

alientm

Member

Registered: 2014-07-07

Posts: 53

Re: Problem downloading old attachments after updating to GLPI 10.0.15

ls -l /var/www/glpi/
razem 344
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:39 ajax
-rwxrwxrwx  1 www-data www-data 61850 kwi 24 09:39 apirest.md
-rwxrwxrwx  1 www-data www-data  1594 kwi 24 09:39 apirest.php
-rwxrwxrwx  1 www-data www-data  1561 kwi 24 09:39 apixmlrpc.php
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:39 bin
-rwxrwxrwx  1 www-data www-data  1460 kwi 24 09:39 caldav.php
-rwxrwxrwx  1 www-data www-data 44954 kwi 24 09:39 CHANGELOG.md
drwxrwxrwx  2 www-data www-data  4096 maj 14 14:47 config
-rwxrwxrwx  1 www-data www-data  2060 kwi 24 09:39 CONTRIBUTING.md
drwxrwxrwx  7 www-data www-data  4096 kwi 24 09:39 css
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:41 css_compiled
drwxrwxrwx 37 www-data www-data  4096 maj 15 12:51 files
drwxrwxrwx  4 www-data www-data 32768 kwi 24 09:39 front
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:39 inc
-rwxrwxrwx  1 www-data www-data  6368 kwi 24 09:39 index.php
drwxrwxrwx  4 www-data www-data  4096 maj 14 15:03 install
-rwxrwxrwx  1 www-data www-data   682 kwi 24 09:39 INSTALL.md
drwxrwxrwx  5 www-data www-data  4096 kwi 24 09:39 js
drwxrwxrwx  4 www-data www-data  4096 kwi 24 09:39 lib
-rwxrwxrwx  1 www-data www-data 35148 kwi 24 09:39 LICENSE
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:41 locales
drwxrwxrwx  4 www-data www-data  4096 maj 15 12:51 marketplace
drwxrwxrwx 10 www-data www-data  4096 kwi 24 09:39 pics
drwxrwxrwx  3 www-data www-data  4096 wrz 12  2023 plugins
drwxrwxrwx  3 www-data www-data  4096 kwi 24 09:39 public
-rwxrwxrwx  1 www-data www-data  8705 kwi 24 09:39 README.md
drwxrwxrwx  3 www-data www-data  4096 kwi 24 09:39 resources
-rwxrwxrwx  1 www-data www-data  1070 kwi 24 09:39 SECURITY.md
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:39 sound
drwxrwxrwx 25 www-data www-data 32768 kwi 24 09:39 src
-rwxrwxrwx  1 www-data www-data  2476 kwi 24 09:39 status.php
-rwxrwxrwx  1 www-data www-data   481 kwi 24 09:39 SUPPORT.md
drwxrwxrwx  8 www-data www-data  4096 kwi 24 09:39 templates
drwxrwxrwx 38 www-data www-data  4096 kwi 24 09:41 vendor
drwxrwxrwx  2 www-data www-data  4096 kwi 24 09:39 version

files from glpi old/files/* were moved after updating to /var/www/glpi/files

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GLPI 9.4.4 + FusionInventory 9.4+1.1 on Ubuntu 18.04

mmoral

Member

Registered: 2023-12-28

Posts: 50

Re: Problem downloading old attachments after updating to GLPI 10.0.15

by default files are in /var/www/glpi/files . 
as a good practice they should be in /var/lib/

did you also move  glpi_old/files/*  to your new instance ?

If possible modify a running glpi to use the good practice directory?

Regards

alientm

Member

Registered: 2014-07-07

Posts: 53

Re: Problem downloading old attachments after updating to GLPI 10.0.15

The problem was solved, I restored the GLPI directory from the backup and reinstalled the version 10.0.15

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GLPI 9.4.4 + FusionInventory 9.4+1.1 on Ubuntu 18.04

carmona

Member

Registered: 2022-05-11

Posts: 7

Re: Problem downloading old attachments after updating to GLPI 10.0.15

I want to update from 10.0.9 to 10.0.15 the last time I updated it didn't stop me from folder permissions I had to install it from scratch after copying the files I don't know if there is another way how you did the backup by copying the folders and then putting them in your place.

Thank you so much.