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#1 2024-05-22 17:20:42

freddy.elfakhry
Member
Registered: 2024-05-15
Posts: 1

Solve/Close ticket without adding task/answer

Hello, is there any way in the configuration to bulk close tickets without adding a task or answer in the ticket itself before closing?

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#2 2024-05-22 17:59:41

mmoral
Member
Registered: 2023-12-28
Posts: 50

Re: Solve/Close ticket without adding task/answer

Hello,

If the user/technician have a profile with the correct permissions can change the status of the ticket directly to soved or closed.

Regards

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