Forum GLPI-Project

SomeDude

Member

Registered: 2023-11-22

Posts: 62

How to set a "reminder" for a ticket

Hello,

i had a question how can you set a "reminder" for your ticket for example you have to wait for a supplier who sends something in 10 days how can i make it so that after those 10 days you get an email that is just like hey your timer is up work on this ticket.

With kind regards

SomeDude

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: How to set a "reminder" for a ticket

You could add a planned task to the ticket (private or not) with a reminder. That will add it to your GLPI planning calendar which can be synced with your calendar/email app.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

SomeDude

Member

Registered: 2023-11-22

Posts: 62

Re: How to set a "reminder" for a ticket

Hey i found everything and got it working but on our prod system i dont have the option to set a reminder even as super-admin any ideas ?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,813

Website

Re: How to set a "reminder" for a ticket

Which version of GLPI are you using in production?

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

SomeDude

Member

Registered: 2023-11-22

Posts: 62

Re: How to set a "reminder" for a ticket

Hey,

thanks for the answer after restarting the container a few times it suddenly worked

SomeDude

Member

Registered: 2023-11-22

Posts: 62

Re: How to set a "reminder" for a ticket

Hello,

the problem is back im using GLPI 10.0.10 and now i dont even have the reminder option

SomeDude

Member

Registered: 2023-11-22

Posts: 62

Re: How to set a "reminder" for a ticket

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