Forum GLPI-Project

jeroenvvv

Member

Registered: 2024-05-16

Posts: 1

Assistance ITIL Kanban bord sequence jobs

Installed GLPI version 10.0.15 on Ubuntu 22.04

* one entity > sub entity > departement.
* one group.

I would like to know with the ITIL Kanban board if its possible to change the sequene of the cards.
It looks like you could change the sequence with drag&drop but its not saved. Changes in sequence are lost every refresh.
Only changes to another status with drag&drop are saved. Is this normal?

where is the sequence saved for each ticket/card in the kanban board?

no errors in browser console or glpi debug

Last edited by jeroenvvv (2024-05-17 00:32:48)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Assistance ITIL Kanban bord sequence jobs

Kanban view states (the collapse state of columns, visible columns, and sort order of cards) are all stored in the "glpi_items_kanbans" table. Sorting cards in this board should be supported. In the referenced database table, you should see an entry for your user ID and the itemtype "Ticket". If you delete that entry, it will reset the view for you in case it was corrupted. GLPI 11 will have an option to do this directly from the web UI.

---

GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.