Forum GLPI-Project

michael_domingues

Member

Registered: 2024-03-14

Posts: 5

Problem: Change Tickets

Hello everyone,

I think i have a problem in GLPI (version 10.0.12) which is the following:

The technical profile only displays groups of tickets. When the ticket is created, for example, in the helpdesk category, it is assigned to the group of helpdesk technicians and they themselves can see the ticket. However, if this same ticket is changed to the network category and the group of technicians is manually changed to Network, they cannot view the ticket. If I assign the ticket to just one person from the Network, they can see the ticket in those assigned, but when opening the ticket it appears that they do not have permissions to access this resource. Only the helpdesk team can see the ticket (with the category and technicians changed)

Is there any solution for this (other than View all tickets or view assigned in the technician profile)?

Thank you all very much and sorry for my bad English!