Forum GLPI-Project

raymerrd

Member

Registered: 2022-09-15

Posts: 3

Profile SLA Right Management

Hi,

I would like to create a profile for Tech support that don't allow them to remove SLA from tickets, so far it seen GLPI assistance privilege's for update is what determine if a technician can or can not add sla, but that is tie to all the other update they can make to the ticket, so is not a solution i can actually use.

Any help is appreciated  and Thanks in advance for pointing me in the right direction.

Last edited by raymerrd (2024-05-03 04:30:44)