Forum GLPI-Project

Loopqers29

Member

Registered: 2024-04-18

Posts: 1

Mail collector: create tickets instead of adding them as follow-ups

Hello,

I've already posted a ticket on GLPI's GitHub n°16757 informing me that the collector can't meet my need.
Do you know of a plugin that would meet my needs?

I use GLPI for external customer tickets. They are not entered in the GLPI users database.
When they send a mail, sometimes someone reply on the first mail loop --> This creates a new ticket rather than adding a follow-up to an existing one.
The subject of the mail is the same, just they didn't answer to the GLPI notification but on the initial mail.

Thanks for your help.