Forum GLPI-Project

RIMuser

Member

Registered: 2024-02-23

Posts: 6

Associate an uploaded Document to a Ticket

Hello,

I've read for hours this forum and couldn't find any reply to my problem.
In PHP, I can create a ticket, upload a Document. But when I try to attach it, it doesn't work.

I've been through many option but I'm stuck on error ERROR_GLPI_ADD. Here is my code :

I believe this is a problem with url ?

// Création du fichier (enregistrement dans Documents)
        $ch = curl_init();
        curl_setopt($ch, CURLOPT_URL, $uploadUrl);
        curl_setopt($ch, CURLOPT_POST, true);
        curl_setopt($ch, CURLOPT_HTTPHEADER, array(
            "session-token: $sessionToken",
            "App-Token: $appToken"
        ));
        $filePath = realpath($fileTmpName);

        $postFields = array(
            'uploadManifest' => json_encode([
                'input' => [
                    'name' => $fileName,
                    // 'documentcategories_id' => 5, // Set appropriate category ID
                    'tickets_id' => $ticketId // Attach to the newly created ticket
                ]
            ]),
            'filename[0]' => new CURLFile($filePath, $fileType, $fileName)
        );
        curl_setopt($ch, CURLOPT_POSTFIELDS, $postFields);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
        $uploadResponse = curl_exec($ch);
        curl_close($ch);

        $documentId = json_decode($uploadResponse)->id;

        // Création de la relation ticket / document
        $ch = curl_init();
        curl_setopt($ch, CURLOPT_URL, $createUrl.'Ticket/'.$ticketId.'/Document_Item');
        curl_setopt($ch, CURLOPT_POST, true);
        curl_setopt($ch, CURLOPT_HTTPHEADER, array(
            "session-token: $sessionToken",
            "App-Token: $appToken",
            "Content-Type: application/json"
        ));

        $associationData = json_encode([
            'input' => [
                'documents_id' => $documentId,
                'itemtype' => 'Ticket',
                'items_id' => $ticketId
            ]
        ]);
        echo json_encode(['contenu attached' => $associationData]);
        curl_setopt($ch, CURLOPT_POSTFIELDS, $associationData);
        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
        $response = curl_exec($ch);
        curl_close($ch);

        echo json_encode(['Réponse attached' => $response]);

Last edited by RIMuser (2024-04-17 11:29:36)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,424

Website

Re: Associate an uploaded Document to a Ticket

Pouvez-vous essayer $createUrl.'Document_Item' au lieu de $createUrl.'Ticket/'.$ticketId.'/Document_Item' ?

De plus, y a-t-il des informations dans les journaux GLPI (dossier files/_log) au moment de l'erreur ?

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