Forum GLPI-Project

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Problem closed tickets

Hello people, I have a quick question that is giving me a headache. If I want to assign a profile that can validate ticket closures, what would be the support configuration that allows me this situation?

Let me explain, I change everything and the ticket approvals can be done by anyone, I want only a certain profile to be able to approve the solutions, is this possible?

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Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS

zekaleka

Member

Registered: 2023-09-14

Posts: 29

Re: Problem closed tickets

review "profiles" section.

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Re: Problem closed tickets

review "profiles" section.

Yes, I already know what it is in the profiles part, but I don't know what the options are. Because with all the profiles it lets me approve the solutions

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Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS

zekaleka

Member

Registered: 2023-09-14

Posts: 29

Re: Problem closed tickets

https imgur.com/a/hSG3MrV

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Re: Problem closed tickets

https imgur.com/a/hSG3MrV

Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.

---

Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS

zekaleka

Member

Registered: 2023-09-14

Posts: 29

Re: Problem closed tickets

https imgur.com/a/hSG3MrV

Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.

what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Re: Problem closed tickets

https imgur.com/a/hSG3MrV

Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.

what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

We have created our own profiles from scratch and we cannot find a way for, for example, a ticket to have an approver for a solution other than the requester.

---

Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS

zekaleka

Member

Registered: 2023-09-14

Posts: 29

Re: Problem closed tickets

Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.

what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

We have created our own profiles from scratch and we cannot find a way for, for example, a ticket to have an approver for a solution other than the requester.

I recommend to use default profiles, and find solution by them. Try all profiles and find one which is equivalent your case and try to reproduce it in your custom profile.
Sorry for not giving straight solution, im just keeping thinkering....

Last edited by zekaleka (2024-04-17 07:09:25)

nikolaidys73

Member

From: Rafaela - Santa Fe- Argentina

Registered: 2024-01-15

Posts: 162

Re: Problem closed tickets

what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

We have created our own profiles from scratch and we cannot find a way for, for example, a ticket to have an approver for a solution other than the requester.

I recommend to use default profiles, and find solution by them. Try all profiles and find one which is equivalent your case and try to reproduce it in your custom profile.
Sorry for not giving straight solution, im just keeping thinkering....

Please, thank you very much for your time and help, they are greatly appreciated... Here we also continue to investigate the topic.

---

Version GLPI: 10.0.16 -
Plugins :Fields aditional 1.21.9 - Alerts 1.12.2 - GLPI Inventory 1.3.4 - Escalation 2.9.4 - Data Inyection 2.13.4 - Metabase - 1.3.3 - Ticketfilter 1.3.2 - Timeline of tickets -10.0+1.2 - YAGP 2.3.1 - Gapp Essentials 2.3.0 - Formcreator 2.13.9
Server :Ubuntu 22.04 LTS