Problem closed tickets

nikolaidys73 · 2024-04-16 14:23:35

Hello people, I have a quick question that is giving me a headache. If I want to assign a profile that can validate ticket closures, what would be the support configuration that allows me this situation?

Let me explain, I change everything and the ticket approvals can be done by anyone, I want only a certain profile to be able to approve the solutions, is this possible?

zekaleka · 2024-04-16 14:35:16

review "profiles" section.

nikolaidys73 · 2024-04-16 14:49:50

zekaleka wrote:

review "profiles" section.

Yes, I already know what it is in the profiles part, but I don't know what the options are. Because with all the profiles it lets me approve the solutions

zekaleka · 2024-04-16 14:57:05

https imgur.com/a/hSG3MrV

nikolaidys73 · 2024-04-16 15:06:35

zekaleka wrote:

https imgur.com/a/hSG3MrV

Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.

zekaleka · 2024-04-16 15:17:19

nikolaidys73 wrote:

zekaleka wrote:
https imgur.com/a/hSG3MrV
Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.

what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

nikolaidys73 · 2024-04-16 16:24:51

zekaleka wrote:

nikolaidys73 wrote:
zekaleka wrote:
https imgur.com/a/hSG3MrV
Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.
what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

We have created our own profiles from scratch and we cannot find a way for, for example, a ticket to have an approver for a solution other than the requester.

zekaleka · 2024-04-17 07:09:05

nikolaidys73 wrote:

zekaleka wrote:
nikolaidys73 wrote:
Thank you very much, it was what we were imagining, but it happens to us that no matter how much we touch this option, anyone can continue approving solutions and we don't know why.
what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

We have created our own profiles from scratch and we cannot find a way for, for example, a ticket to have an approver for a solution other than the requester.

I recommend to use default profiles, and find solution by them. Try all profiles and find one which is equivalent your case and try to reproduce it in your custom profile.
Sorry for not giving straight solution, im just keeping thinkering....

Last edited by zekaleka (2024-04-17 07:09:25)

nikolaidys73 · 2024-04-17 15:08:43

zekaleka wrote:

nikolaidys73 wrote:
zekaleka wrote:
what/which profile is being used for user which you don't want to enable this survey approval option?
Have you changed any/all permissions for this profile?

We have created our own profiles from scratch and we cannot find a way for, for example, a ticket to have an approver for a solution other than the requester.

I recommend to use default profiles, and find solution by them. Try all profiles and find one which is equivalent your case and try to reproduce it in your custom profile.
Sorry for not giving straight solution, im just keeping thinkering....

Please, thank you very much for your time and help, they are greatly appreciated... Here we also continue to investigate the topic.

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#1 2024-04-16 14:23:35

Problem closed tickets

#2 2024-04-16 14:35:16

Re: Problem closed tickets

#3 2024-04-16 14:49:50

Re: Problem closed tickets

#4 2024-04-16 14:57:05

Re: Problem closed tickets

#5 2024-04-16 15:06:35

Re: Problem closed tickets

#6 2024-04-16 15:17:19

Re: Problem closed tickets

#7 2024-04-16 16:24:51

Re: Problem closed tickets

#8 2024-04-17 07:09:05

Re: Problem closed tickets

#9 2024-04-17 15:08:43

Re: Problem closed tickets

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