Forum GLPI-Project

malekhammou

Member

Registered: 2024-04-12

Posts: 3

Get TicketTemplate item via API ["ERROR_RIGHT_MISSING"]

Hello,

I hope you are doing well.

I am using the rest API in the context of an automation project. So far, I have been able to use it to get items like software, appliance, etc.. However, when I try to make a get request to get the list of items of type TicketTemplate I get the following error even though I have super admin rights.

["ERROR_RIGHT_MISSING","You do not have the required rights to perform this action."]

I used the script below for appliance, computer, and software and it worked well.

#!/bin/bash

. glpi_api.config

INIT_SESSION_URL="$GLPI_API_URL/apirest.php/initSession"

TEMPLATES_URL="$GLPI_API_URL/apirest.php/TicketTemplate/?range=$MIN-$MAX"

INIT_SESSION_REQUEST=$(curl -X GET \
  -H 'Content-Type: application/json' \
  -H "App-Token:$APP_TOKEN" \
  -H "Authorization: Basic $CREDENTIALS" \
  $INIT_SESSION_URL)

SESSION_TOKEN=$(echo  $INIT_SESSION_REQUEST | jq -r '.session_token')

GET_TEMPLATES_REQUEST=$(curl -X GET \
-H 'Content-Type: application/json' \
-H "App-Token: $APP_TOKEN" \
-H "Session-Token: $SESSION_TOKEN " \
$TEMPLATES_URL )

echo $GET_APPLIANCES_REQUEST

Since I couldn't find a complete list of the itemType parameter, I relied on the names of the PHP classes inside the code.

Thank you very much for your help.

Regards,

Malek

Last edited by malekhammou (2024-04-12 13:36:09)

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Get TicketTemplate item via API ["ERROR_RIGHT_MISSING"]

Is the Super-Admin profile set as the default profile for that user? You may need to change profiles before making the request. /apirest.php/TicketTemplate looks like the correct URL.

Check the profile being used:
/apirest.php/getActiveProfile/

Change active profile:
/apirest.php/changeActiveProfile/
Body:
{
    "profiles_id": PROFILE_ID
}

For the supported itemtypes, they correspond with the PHP class names. If the class has CommonDBTM as a parent class either directly or indirectly (and isn't an abstract class), it should work with the API.

---

GLPI Collaborator and Plugin Developer.
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malekhammou

Member

Registered: 2024-04-12

Posts: 3

Re: Get TicketTemplate item via API ["ERROR_RIGHT_MISSING"]

Thank you very much! Your answer helped me solve my problem. Even though the profile on the web GUI was set to super-admin, for some reason the API profile was set to self-service. I had to update manually.

Regards,

Malek