Forum GLPI-Project

smarquesrafael

Member

Registered: 2024-02-27

Posts: 10

Blank screen when saving ticket

When editing a ticket, and adding the equipment (notebook/desktopp/software), clicking "add" and when saving, there is a blank screen and not saved. Could anyone help?

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Blank screen when saving ticket

Please check the GLPI logs in the files/_log folder.

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

smarquesrafael

Member

Registered: 2024-02-27

Posts: 10

Re: Blank screen when saving ticket

/var/www/html/glpi/files/_logs/php-errors.log:

[2024-03-11 08:19:51] glpiphplog.CRITICAL:   *** Uncaught Exception TypeError: Glpi\Toolbox\Sanitizer::isNsClassOrCallableIdentifier(): Argument #1 ($value) must be of type string, array given, called in /var/www/html/glpi/src/DBmysql.php on line 1318 in /var/www/html/glpi/src/Toolbox/Sanitizer.php at line 228
  Backtrace :
  src/DBmysql.php:1318                               Glpi\Toolbox\Sanitizer::isNsClassOrCallableIdentifier()
  src/DBmysql.php:1468                               DBmysql::quoteValue()
  src/DBmysql.php:1502                               DBmysql->buildUpdate()
  src/CommonDBTM.php:692                             DBmysql->update()
  src/CommonDBTM.php:1701                            CommonDBTM->updateInDB()
  front/ticket.form.php:90                           CommonDBTM->update()

cconard96

Moderator

Registered: 2018-07-31

Posts: 2,809

Website

Re: Blank screen when saving ticket

Which version of GLPI are you using, and do you have any plugins enabled?

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GLPI Collaborator and Plugin Developer.
My non-English comments are automated translations. Sorry for any confusion that causes.
Mes commentaires non anglais sont des traductions automatiques. Désolé pour toute confusion qui cause.
Mis comentarios que no están en inglés son traducciones automáticas. Perdón por cualquier confusión que cause.

smarquesrafael

Member

Registered: 2024-02-27

Posts: 10

Re: Blank screen when saving ticket

I'm on version 10.0.12, without any plugins installed yet

smarquesrafael

Member

Registered: 2024-02-27

Posts: 10

Re: Blank screen when saving ticket

I had updated from version 10.0.1 to 10.0.12, and got this "BUG".
I reinstalled the 10.0.12 , and imported the data I needed (tickets, users, logs, devices, etc.) and it worked without problems.

renan.redel

Member

Registered: 2023-09-14

Posts: 4

Re: Blank screen when saving ticket

Hi All,

I getting the same error after updating the plugin "Additional Fields" to the latest version (1.21.8). Disabling the plugin, the issue not occur. GLPI 10.0.14 version.

@smarquesrafael how do you export/import the data?